​

Privacy Policy

 

Last Updated: June 27, 2026

​

​

Welcome to houseclearancedurham.com (the "Site"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or utilize our domestic and commercial clearance services across Durham and the surrounding areas.

Please read this policy carefully. By using our Site or booking our services, you agree to the practices described below.

​

1. Information We Collect

We collect personal data that is essential for providing accurate quotes, fulfilling waste management duties, and executing clearances safely.

• Identity & Contact Data: Name, telephone number, email address, and billing address.

• Service & Location Data: The specific address of the property being cleared, descriptions or photos of the items to be removed, and entry access details (such as estate agent key instructions).

• Sensitive Situational Context: When arranging a probate or bereavement clearance, you may share sensitive circumstantial data with us. We handle this data with the utmost confidentiality and empathy.

• Technical & Derivative Data: IP addresses, browser types, and usage data automatically collected via standard website analytics cookies.

​

2. How We Use Your Information

We process your data under the legal bases of Contractual Necessity (to provide your quote and service) and Legal Obligation (for regulated waste management). Specifically, we use your information to:

• Respond to your contact form inquiries and phone calls to provide free, no-obligation quotes.

• Schedule, plan, and execute property clearances (including houses, lofts, garages, offices, and gardens).

• Issue legally required Waste Transfer Notes and duty of care documentation to prove ethical, legal waste disposal at commercial recycling centers.

• Securely process payments and handle billing inquiries.

• Identify and return any valuable personal effects, documents, or sentimental items uncovered during a clearance.

​

3. Sharing Your Information

We never sell or rent your personal information. Your data is only shared with trusted third parties under strict operational circumstances:

• Environment Agency & Local Authorities: To fulfill statutory obligations regarding waste tracking and auditing.

• Commercial Disposal & Recycling Partners: Sharing necessary details at licensed waste transfer stations to ensure legal disposal.

• Legal Representatives & Estate Agents: If you have instructed us to coordinate property access directly through an agent or a legal firm handling probate.

• Essential Software Providers: Third-party tools that power our website hosting, secure email communication, and internal scheduling.

​

4. Data Retention & Legal Duty of Care

We do not keep your information longer than necessary.

• Contact & Inquiry Data: Kept for up to 6 months if a booking is not made.

• Service & Waste Records: Under UK Environmental Law, we are legally required to retain copies of Waste Transfer Notes and corporate clearance manifests for a minimum of 2 years (or up to 6 years for general tax, invoicing, and accounting records).

​

5. Security Measures

We take data security very seriously. Whether you send details through our online quote form or over the phone, we employ robust administrative and digital security measures to prevent unauthorized access, alteration, or disclosure of your personal details and property locations.

​

6. Your Rights Under UK GDPR

As a UK resident, you hold specific statutory rights regarding your personal information under the UK General Data Protection Regulation (UK GDPR):

• The Right to Access: You can request copies of the personal data we hold on you.

• The Right to Rectification: You can ask us to correct or complete any inaccurate details.

• The Right to Erasure: You can request that we delete your information, provided it does not conflict with our legal obligations to retain environmental waste records or financial tax logs.

• The Right to Restrict Processing: You can ask us to pause or restrict how your data is used.

To exercise any of these rights, please contact us using the details below. We will respond within one calendar month.

​

​

7. Contact Our Data Controller

If you have any questions about this Privacy Policy or wish to make a data request, please update the placeholders below and display this clearly on your site:

• Business Name: House Clearance Durham

• Data Contact: Paul McStar

• Email Address: vanandlads@gmail.com

• Phone Number: 07879552550

• Registered Address: 

​